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I'm DONE with APMEX, as they don't seem to be truthful. Won't be able to wait to discover how they occur on this site and check out to deny which they did all these items. To other buyers I say: beware APMEX, They're deceiving you. Shameful.
Regrettably, they had been only even more dissatisfied due to the late reaction for their challenges, which extra for their anxieties and stress.
You tumble in really like which has a coin that seems to be in Completely perfect situation. Not a scratch or smudge – you’d never know any one touched it because it left the mint.
I in fact acquired their “you need to have gained your buy by now†study e-mail just before I had my get, so I had to wait to just take it, And that i explained to them how The full approach manufactured me come to feel. I got a reaction inside a few days expressing we apologize on your shipping challenges, but we do provide both FedEx and USPS delivery options for long run orders.
Disappointing experience and unsatisfactory resolution (wrote complaint back and haven’t gotten any reaction back).
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Soon after my 1st order I assumed, APMEX is my place! But right after the 2nd time I thought…Alright, they’re still excellent, but somewhat unwilling to assist put up sale so maybe I’ll unfold my buys all-around.
Customer service was very poor, and also the shopper was a great deal concerned about the meant “concealing of the truth†that the corporate did to him. He was looking to cancel an order, nevertheless APMEX workers didn't send out a response to his request.
Only once have I'd a concern with an item, and customer support was wonderful. They despatched me a label to return it without any problem, as well as a replacement arrived quickly.
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I to start with ordered from APMEX in 2009 and found it was a painless system due to the fact then. I’ve due to the fact put numerous more orders from them. Their pricing is very aggressive, more info and updates for their pricing happen consistently each day. They've a substantial number of bullion, pre-1933 gold cash and in some cases old currency.
I identified as APMEX the early morning soon after receiving the incorrect coins and was explained to which the return Division had to analyze and would get back again to me (like that is my trouble?). A handful of hours later on I obtained a message that the investigation identified that the error was on account of human error (Duh!) and that I would be obtaining an email using a RMA shipping label. 4-five hrs afterwards I obtained the e-mail With all the label and directions. I mail the incorrect cash back the next morning. USPS sent the offer on Monday Nov 30th. Apmex didn't update me which they had obtained so I termed them late Tues AM 12/one.
Second time was a little bit aggravating. Cellular phone rep once more was really valuable, this time transported FedEx, attempted shipping and delivery but I wasn’t household. I realized I wouldn’t be available to signal so I attempted to reschedule, but In keeping with FedEx tracking, deal not obtainable for hold, so that they tried using 3 times straight without having luck. Offer was in limbo for a couple of days. Referred to as APMEX to tell them of condition (not sent, not held, etcetera.) and they convey to me FedEx basically IS Keeping it at a driver only distribution Centre in the subsequent state more than, and that I am able to decide it up amongst certain (limited enterprise) several hours.